Refund policy

Return & Refund Policy

At Fragrance Lottery, we are committed to providing authentic, high-quality fragrances and a secure shopping experience. Because our products are fulfilled through trusted third-party suppliers and fragrance items are considered personal-use goods, we maintain the following return guidelines.

✅ Eligible Returns

We accept returns only under the following circumstances:

  • The item arrived damaged

  • The item is defective

  • The incorrect item was received

All return requests must be submitted within 7 days of confirmed delivery.

⚠️ All returns require prior authorization.
Items returned without approval will not be accepted or refunded.

❌ Non-Returnable Items

For hygiene, safety, and authenticity reasons, we do not accept returns for:

  • Opened or used fragrances

  • Items damaged after delivery

  • Buyer’s remorse or change of mind

  • Incorrect scent, size, or product chosen by the customer

  • Delayed shipments caused by carriers

  • Clearance, promotional, or final-sale items

Fragrances are considered personal care products and cannot be resold once opened.

📸 How to Request a Return

To request a return, please follow these steps:

  1. Email us at [] within 7 days of delivery

  2. Include:

    • Order number

    • Clear photos of the item and packaging

    • Description of the issue

  3. Our team will review your request within 1–3 business days

If approved, return instructions will be provided.

🔄 Refunds & Replacements

  • Refunds or replacements are issued only after supplier confirmation and inspection

  • Approved refunds are processed to the original payment method

  • Shipping fees are non-refundable, unless the error was on our end

  • Some suppliers may apply restocking fees, which will be deducted if applicable

Please allow 5–10 business days for refunds to appear after approval.

🚚 Shipping & Fulfillment Disclosure

Some products may ship directly from our fulfillment partners and may arrive in supplier-branded packaging. Delivery times may vary depending on supplier location and carrier conditions.

🧾 Authenticity & Quality Assurance

All products sold by Fragrance Lottery are 100% authentic and sourced from verified suppliers. We do not sell counterfeit or altered products.

⚠️ Chargebacks & Fraud Prevention

Submitting false claims, excessive disputes, or chargebacks without contacting us first may result in order cancellation and account restriction. We encourage customers to contact us directly so we can resolve any concerns quickly and fairly.

📩 Contact Us

If you have questions about this policy or your order, please contact us at:
📧 []

We’re here to help and aim to respond within 24–48 business hours.