Terms of service

Terms of Service

Welcome to Fragrance Lottery. By accessing or using our website and purchasing from our store, you agree to be bound by the following Terms of Service. Please read them carefully.

1. General Conditions

By using this site, you confirm that you are at least the age of majority in your state or country of residence, or that you have given consent for any minor dependents to use this site.

We reserve the right to refuse service to anyone for any reason at any time, including suspected fraud, abuse, or policy violations.

2. Products & Services

Fragrance Lottery sells authentic fragrance products sourced from trusted third-party suppliers and fulfillment partners.

  • Some products may ship directly from our suppliers

  • Packaging may vary and may include supplier branding

  • Product availability is subject to change without notice

All descriptions, pricing, and availability are subject to correction at any time.

3. Fragrance & Personal Care Disclaimer

Fragrance products are considered personal care and hygiene items.

Due to health, safety, and authenticity standards:

  • Opened or used fragrances are non-returnable

  • Scent perception is subjective and may vary by individual

  • We do not guarantee scent preference, longevity, or skin compatibility

Customers are responsible for reviewing product descriptions prior to purchase.

4. Pricing, Payments & Billing

All prices are listed in U.S. dollars unless otherwise stated.

We reserve the right to:

  • Modify prices at any time without notice

  • Cancel orders due to pricing errors, inventory issues, or suspected fraud

By completing a purchase, you authorize us to charge your selected payment method for the total order amount, including applicable taxes and shipping fees.

5. Shipping & Delivery

Estimated delivery times are provided for convenience and are not guaranteed.

We are not responsible for delays caused by:

  • Shipping carriers

  • Weather events

  • Customs processing

  • Incorrect or incomplete addresses provided by the customer

Once an order is shipped, responsibility transfers to the carrier.

6. Returns, Refunds & Replacements

All returns and refunds are governed by our Return & Refund Policy, which is incorporated into these Terms of Service.

Returns are accepted only for:

  • Damaged items

  • Defective items

  • Incorrect items received

All return requests must be submitted within 7 days of delivery and require prior approval.

7. Order Cancellations

Orders may be canceled only if they have not yet been processed or shipped.

Once an order enters fulfillment, it cannot be canceled or modified.

8. Accuracy of Information

We make every effort to display product details accurately. However, we do not guarantee that all information on the site is error-free, complete, or current.

We reserve the right to correct errors, inaccuracies, or omissions at any time.

9. Intellectual Property

All content on this site — including text, images, logos, branding, and layout — is the property of Fragrance Lottery and may not be copied, reproduced, or used without written permission.

10. Prohibited Uses

You may not use this site or its content for:

  • Any unlawful purpose

  • Fraudulent activity or chargeback abuse

  • Harassment, abuse, or harm to others

  • Violating intellectual property rights

Violation of these terms may result in termination of access and legal action.

11. Limitation of Liability

To the fullest extent permitted by law, Fragrance Lottery shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

Our total liability shall not exceed the amount paid for the product in question.

12. Indemnification

You agree to indemnify and hold harmless Fragrance Lottery from any claims, damages, or expenses arising from your violation of these Terms or misuse of our products or services.

13. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the United States and the state in which our business is registered.

14. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon posting to our website.

Continued use of the site constitutes acceptance of any updates.

15. Contact Information

For questions regarding these Terms of Service, please contact us at:
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